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Changed terms, what are actually my options?


Hej,

Tractive is a service to track dogs and cats, via a GPS tag attached to their collar.

I'm more than aware this isn't a privacy conscious service, but from what research I did it was by far the most "effective" service and easily accessible.

I paid a full year subscription for this service during January. But now two months later they have changed their terms. They do not list what these changes are.

My Questions are:

  1. What's the best way to find the differences in the old vs. new terms?
  2. I bought the product before these changes were made, does that somehow give me a right to continue using them under the old terms?
  3. Considering I bought this before the changes, and if I don't agree with new terms, do I have the right to a refund?

Appricate any suggestions!

in reply to Sips'

Wasn't there some EU regulation that forces companies to give you a summary of the changes of privacy policies and ToS?
in reply to Sips'

Use archiver sites like archive.org’s way back machine.

Copy both and compare the difference.

in reply to Sips'

  1. Ask them. They're required to tell you the changes.
  2. No.
  3. Depends on what the original agreement said. If it says you're entitled to a refund if they change the terms, then yes. If not (likely) no.
in reply to Sips'

I promise this is genuine curiosity, not snark, but what's the benefit/point to tracking ones pet?
in reply to Leraje

If they run away you can find them. If they get close to something dangerous like a big road for example you get alerted and can go get them so they don't get run over.
in reply to Sips'